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Updated on 02/13/2024

Revzilla

www.revzilla.com

(8 rated reviews) Is this your business?

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Revzilla Overview

Revzilla has 3.6 star rating based on 8 customer reviews. Consumers are mostly neutral.
Rating Distribution
Recent recommendations regarding this business are as follows: "Revzilla is a good company!", "AVOID THIS STORE", "Don’t be upset call", "Would not recommend ordering from here.", "Reach out by email to cs@***.com".
Review authors value the most Location and Customer service. The price level of this organization is medium according to consumer reviews.

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Anonymous

Guest-5619331

Columbia, Missouri

Info on quad lock phone mt , iPhone 11

Feb 13, 2024

5.0

I dialed the wrong # , Sorry ...-----...bbbbb BBBBBaba bbbbbaaaaabbbbb aaaaabbbbb AAAAA bbbbb bbbbbaaaaa

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User's recommendation: Revzilla is a good company!

michelle s Xcs

BUYER BEWARE, LIFETIME RESTOCKING FEE!

Apr 11, 2022

2.0

Updated by user Apr 11, 2022

I do not order large quantities of merchandise any longer, in order to find one thing out of many, that fits. At some point, the fee should be lifted, or at least, reduced.

Think about the prices of gear, a pair of pants that costs 300 and I'm losing 25%?!!

This is a multi million dollar store. I'm not.

Original review Apr 11, 2022

Cycle Gear and REvzilla are the same company. When I first started riding, I had an INCREDIBLY difficult time, as a smallish female, trying to find gear that fit properly. I still have difficulty. Helmets were even tougher to fit. As everyone has probably realized, MOST merchandise that is listed on the Revzilla nd Cycle Gear websites is NOT sold in stores, so there is NO POSSIBLE way to try anything on before buying. Even when did try going to the physical store, I came home with a jacket that was way too tight and helmet pads that gave me migraines. So, the "gear geeks" were of very little help. If a store is going to advertise free returns, then they should stand by that policy, no matter what. If you give customers the opportunity to try things on before buying, then ONLY list things for sale that are available in the store! It may have been necessary for me to return an excessive amount of stuff BUT again, there was no way for me to try before buying and I have ZERO CONTROL over store inventory. I have occurred a LIFETIME 25% restocking fee on all returns! If you know how expensive motorcycle gear is, then you understand how INSANE A 25% FEE IS! Regardless of the fact that I've made a lot of returns, I have also spent a LOT of money on gear and, obviously, Revzilla/CG want to discourage me from ordering. I could see 10% but 25%-a quarter of the original price, is basically, being stolen from me because I have no powers of clairvoyance to know whether something will fit or not, and because, the motorcycle world, is relatively clueless about the proportions of women's bodies. I am being penalized for circumstances, completely beyond my control!

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Loss:

$300

Preferred solution: At the very least, REDUCE the restocking fee to something g reasonable!

User's recommendation: AVOID THIS STORE

Darrell R Pip

Changing prices

Apr 06, 2022

3.4

Went from 120.99 to 100.99 could not buy it. Size 2xl gray and black color. Say out of stock then back in stock what a game you play

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Cons:

Scammy
Price switching

Preferred solution: Let the company propose a solution

User's recommendation: Don’t be upset call

Tylar C

Poor service

Mar 18, 2022

1.1

I have paid for a part twice now and my order gets refunded two days later. They can't keep track of accurate inventory. Was added to a wait-list to be notified when the part was back in stock. I was not notified but noticed they were back in stock. Called them and ordered over the phone and was told they had quite a few in stock. Two days later my order gets canceled again. Would not recommend ordering from here.

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Cons:

Unorganized
Unprofessional
Scammy

Preferred solution: Let the company propose a solution

User's recommendation: Would not recommend ordering from here.

Ted M Lfd

Ted M Lfd |

Soldotna, Alaska

Looking for forward controls for my 2021 Honda Rebel 300CMX

Apr 11, 2022

Cant seem to find forward controls for my 2021 Honda Rebel 300CMX, or cant get thru by phone. Can you help me

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Preferred solution: Deliver product or service ordered

John B Wdg

They jumped on your/my email message immediately, and took care of the problem within two hours. I couldn't be happier. Thank you, PissedConsumer, for your help.

Apr 18, 2021

5.0

The folks at Revzilla weren't answering their phones. I'd been on hold the day before for over an hour, and no one picked up. The day before that, I'd left a message, per their instructions, to please call me. As I understood it, I would not lose my place in the queue if I did that. Yet no one called.

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User's recommendation: Reach out by email to cs@***.com

Anonymous

Guest-2409136

Slidell, Louisiana

Thumbs Up!

Feb 05, 2021

5.0

I have been purchasing from Revzilla for 5+ years. My experiences have been 5x5 the whole time. I have had several questions and even had product item number questions that they answered via email. I tell everyone about them and cannot speak high enough about their customer service.

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User's recommendation: Use them!

Anonymous

Guest-2200333

Needed purchase history

Sep 30, 2020

5.0

They were incredible!!! Emailed me everything I had ever bought the very next day and helped me recover hundreds of dollars on a totaled out vehicle

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Carlos M Kjo

Chat service not working

Aug 30, 2019

Im trying to get help purchasing riding gear and there is no one to ask directly about size charts and clearing doubts.

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Reason of review:

Poor customer service

Preferred solution: I've never used the chat before but it was always there and now when needed, it didnt work.

Jatavius Ybu

Revzilla False Advertising

May 30, 2017

2.6

I ordered a rack for motorcycle on line from them. Said it was in stock in Las Vegas. Okay, waited and waited, finally had to call them. Said they would call back with answers. No dice. Got an email apologizing and offering me phony site cash towards another purchase. Excuses and justifications is all you will get. Emails are quick, but not answers. Had to order from ITALY of all places. At least they (Italy) called me in real time to tell me they had the rack I needed. Can't even get American Companies to do that anymore it seems. If you order from them, make SURE they have it first before you sit and wait and wait and wait some more before hearing the excuses why it was never going to come in the first place. Luck to you fellow bikers.

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Loss:

$102

Cons:

Wait time to hear it was out of stock and unavailable

Reason of review:

not in stock even though t6hier page said it was

Preferred solution: tell others about this website and give them a chance to decide if they want to buy or not

Contact Information

Website:

www.revzilla.com

Mailing Address:

4020 South 26th Street,

Philadelphia, Pennsylvania 19112

United States

Phone:

(877) 792-9455

Contact Revzilla Customer Service

How satisfied are the customers?

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Revzilla

Revzilla Overview

Info on quad lock phone mt , iPhone 11

BUYER BEWARE, LIFETIME RESTOCKING FEE!

Changing prices

Poor service

Looking for forward controls for my 2021 Honda Rebel 300CMX

They jumped on your/my email message immediately, and took care of the problem within two hours. I couldn't be happier. Thank you, PissedConsumer, for your help.

Thumbs Up!

Needed purchase history

Chat service not working

Revzilla False Advertising

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